SHENANGO TOWNSHIP —
Flynn’s Tire Wholesale said Tuesday it opened a new order processing call center located at its corporate office in Shenango Township.
Housed in the former Wall Street Journal printing plant, the call center employs seven with plans for future expansion. The center handles the company’s wholesale accounts, which has enjoyed large growth over the past decade.
The call center was created to help service and fuel that growth.
“We wanted our distribution centers to focus only on the warehouse functions of supplying our customers with the tires they need when they need them as efficiently as possible,’’ said Shaun Fitzgerald, general manager of Flynn’s Tire Wholesale.
He said the center was crafted to allow both phone and business-to-business website orders to be handled by full-time operators whose sole function is to focus on taking our customers orders without being involved or distracted by the shipping and receiving activities.
Flynn’s Wholesale unit operates four warehouses, in East Lackawannock Township and in Carnegie, Greensburg and Salon, Ohio.
Recent installation of a new inventory management system in all those locations allows real-time management of inventory in one consolidated program, the company said. This inventory management system is fed into the new call center where operators place orders based on the actual inventory status.
“We have invested in this latest phone system technology and the new inventory management system so that we can provide superior customer service that exceeds our customer’s expectations,’’ said Joe Flynn III, president of Flynn’s Tire Group. “This year marks our 50th anniversary and this new call center is just part of the new innovations we have planned for in this monumental year. And it is typical of how we have strived over our 50 years in business to reinvent ourselves for the betterment of our customers.’’
The new call center will be staffed from 7:30 a.m. to 6 p.m. Monday through Friday and 7:30 a.m. to noon on Saturdays. Mark Munnell will supervise the call center operations.
Flynns Wholesale customers can reach the call center by calling the toll-free number they have been calling for years. All of the old warehouse numbers are automatically routed to the new call center.
The company has become a distributor of most major brands to tire retailers, service stations, and auto dealers in the Western Pennsylvania, East/Central Ohio region and parts of New York, Maryland, West Virginia and Virginia.
Established in 1964, Flynn’s Tire Group is a major regional tire wholesaler that is owned by the local Flynn family. Growing from a single location, originally started in Sharon, the company now has 29 retail, wholesale and commercial locations.