An NFG representative will review the situation and offer options for getting service restored. Special payment plans or community services may be available. Customers should call 1-800-365-3234 between 7 a.m. and 6 p.m. weekdays.
Also, the Low Income Home Energy Assistance Program, better known as LIHEAP, remains open until April 4. In addition, crisis benefits through the state Department of Public Welfare may be available for qualified customers. NFG will accept the cash grant as well as the crisis grant for service restoration. The LIHEAP hot line is 1-866-857-7095. Callers should be prepared with their case number, Social Security number, utility account numbers, household income and resource amounts such as a bank account balance.
During the winter, especially after heavy snow or icy conditions, the utility reminds its customers to keep their home and natural gas meter safe. Snow and ice from exhaust and combustion air vents should be cleared for gas appliances to ensure proper operation and prevent carbon monoxide accumulation inside. Keep the area around and above the meter free of snow and ice and clear a path to the meter for easy access. Caution should be used when shoveling, plowing or snow blowing around the meter. A broom should be used to remove snow from the meter. To avoid accidental damage by a third party, inform anyone who works near your meter, such as a snow removal service, of its location. Customers are warned to not try to melt or break the ice themselves on the meter.
Those experiencing an emergency due to the extreme cold should contact NFG’s emergency number at 1-800-444-3130. The line is available 24 hours a day.
NFG provides natural gas service to 209,000 customers in 14 northwestern Pennsylvania counties including Mercer County.
Additional information about NFG and its customer services is available at www.nationalfuelgas.com.